Mark and Anna discuss a system outage. Mark is a psychologist helping Anna. They talk about how to ask good follow-up questions.
Vocabulary:
Outage: A time when a system is not working
Follow-up: Additional questions or actions after the first one
Psychologist: A person who studies the mind and behavior
Gesture: A movement of the body to express an idea
Patience: The ability to wait calmly without getting angry
Practice more with this lesson:
