Olivia, a property manager, talks with Michael, a customer. Michael has a problem with his apartment. Olivia apologizes and offers help.
Vocabulary:
Leak: A hole that lets water escape.
Plumber: A person who fixes pipes and water problems.
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Reduce: To make something smaller or less.
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