James, a property manager, talks to Emma about an urgent repair. He apologizes for the delay and offers compensation. They plan the repair schedule together.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Urgent: Needing quick action or attention
Delay: A period of waiting or being late
Schedule: A plan of when things will happen
Practice more with this lesson:
