Handling Complaints by Negotiating Terms as a Property Manager – English for Property Manager – Advanced Level

Sarah, a property manager, talks with John, a tenant. John has complaints about his apartment. They discuss and try to find a solution.

🎧 Handling Complaints by Negotiating Terms as a Property Manager
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Vocabulary:

Complaint: A statement that something is wrong or not satisfactory

Repair: To fix something that is broken or not working

Inconvenience: A problem or difficulty caused to someone

Discount: A reduction in the usual price

Temporary: Lasting for a short time only


Practice more with this lesson:


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