David and Mia talk about a problem with a VIP customer. They want to find the root cause. They plan to give good feedback to fix the issue.
Vocabulary:
Root cause: The main reason for a problem.
Vip: A very important person.
Feedback: Information about how well something is done.
Maintenance: Work to keep something in good condition.
Polite: Showing good manners and respect.
Practice more with this lesson:
