David, a property manager, explains a complex issue to Olivia, a tenant. He apologizes and offers compensation in an email. They discuss the problem and solutions.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Valve: A part that controls the flow of liquid or gas.
Portable: Easy to move or carry.
Discount: A reduction in the usual price.
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