Kevin, the project manager, talks to Sophia about a service failure. They discuss how to handle objections in her performance review. Kevin helps Sophia understand the situation calmly.
Vocabulary:
Objection: A reason for disagreeing or opposing.
Performance: How well someone does a job.
Failure: Not meeting a goal or standard.
Communication: Sharing information with others.
Support: Help or encouragement given to someone.
Practice more with this lesson:
