Mia and Paul discuss how to write emails during a system outage. They focus on handling objections from clients. The goal is to keep clients calm and informed.
Vocabulary:
Objection: A reason for disagreeing or opposing something
Outage: A period when a system is not working
Compensation: Something given to make up for a problem
Timeline: A plan showing when things will happen
Apologize: To say sorry for a mistake
Practice more with this lesson:
