Handling Complaints by Finding Root Causes – English for Project Manager – Medium Level

Olivia is a project manager. She talks with Michael about a problem. They want to fix the issue after negative feedback.

🎧 Handling Complaints by Finding Root Causes
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Vocabulary:

Feedback: Information about reactions to a product or task.

Root cause: The main reason for a problem.

Resources: Materials or staff needed to complete work.

Plan: A set of actions to reach a goal.

Delay: When something happens later than expected.


Practice more with this lesson:


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