James helps Sophia with a technical issue. They try to fix it but need to escalate the problem. The support team will handle it next.
Vocabulary:
Escalate: to send a problem to a higher level for help
Credentials: information used to prove identity, like username and password
Permission: approval to do or access something
Reset: to set something again, like a password
Ticket: a record of a problem sent to support
Practice more with this lesson:
