Sophia calls Kevin to discuss problems onboarding a new project manager. They try to solve the issue but need to escalate it. The conversation shows how to handle problems by calling higher support.
Vocabulary:
Onboarding: The process of introducing a new employee to a job.
Escalate: To raise a problem to a higher level for help.
Permissions: Rights to access or use something.
System: A set of connected parts working together.
Support: Help provided to solve problems.
Practice more with this lesson:
