Olivia is a project manager facing a tight deadline. She talks to Daniel in technical support. They discuss escalating a critical issue quickly.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Deadline: The time by which something must be done.
Server: A computer that provides data or services to others.
Urgent: Needing quick action or attention.
Priority: Something that is more important than other things.
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