Sophia and Kevin discuss a recent service failure. They talk about how to end the conversation professionally. The goal is to keep good relations despite the problem.
Vocabulary:
Apology: A statement saying sorry for a mistake.
Deadline: The time by which something must be done.
Effort: Physical or mental energy used to do something.
Partnership: A working relationship between two people or groups.
Communication: The sharing of information between people.
Practice more with this lesson:
