Kevin, a professor, talks to Olivia about a VIP customer’s concerns. They discuss progress and how to solve problems. The goal is to keep the customer happy.
Vocabulary:
Progress: The process of improving or developing something
Objection: A reason for disagreeing or opposing something
Timeline: A schedule showing when tasks will be done
Feedback: Information about how well something is done
Confident: Feeling sure about something
Practice more with this lesson:
