Laura and John talk about a problem with an urgent request. Laura is upset about how John handled it. They discuss what happened and what to do next.
Vocabulary:
Urgent: Needing quick action or attention.
Delay: To make something happen later than planned.
Escalate: To report a problem to a higher level.
Handle: To deal with a task or problem.
Improve: To make something better.
Practice more with this lesson:
