Sarah talks with Robert about a complaint from a student. They discuss how to reassure the student about the new professor. They want to solve the problem calmly and clearly.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Reassure: To make someone feel less worried or afraid.
Qualifications: The skills or experience needed for a job.
Concern: A feeling of worry about something.
Trust: Belief that someone is honest and good.
Practice more with this lesson:
