Olivia, a professor, meets clients to fix a problem. She apologizes and offers help. They talk to clear up a misunderstanding.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Misunderstanding: a failure to understand something correctly
Consultation: a meeting to discuss or get advice
Confused: not able to understand or think clearly
Practice more with this lesson:
