Olivia is training Michael on how to apologize and offer compensation. They role-play a police officer managing many tasks. The goal is to learn good customer service skills.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a problem
Polite: Showing good manners and respect
Busy: Having many tasks to do
Refund: Money given back for a problem
Practice more with this lesson:
