Paul, a police officer, talks to Sophia, a VIP customer. She has a complaint about a recent incident. Paul listens and tries to solve the problem calmly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Delay: To make something happen later than planned.
Important: Having great value or meaning.
Promise: A statement that you will definitely do something.
Update: To give new information about something.
Practice more with this lesson:
