James, a police officer, talks to Anna about a problem with a difficult client. They discuss how to solve the issue calmly and safely.
Vocabulary:
Client: A person who needs help or service.
Angry: Feeling strong unhappiness or frustration.
Backup: Extra help or support from others.
Patient: Able to stay calm without getting angry.
Safety: The state of being safe and free from harm.
Practice more with this lesson:
