Mark, a plumber, receives negative feedback from a client. He wants to respond well and improve his work. This dialogue shows how he handles the situation step-by-step.
Vocabulary:
Feedback: Information about how well something is done.
Leak: When water escapes from a pipe.
Parts: Pieces needed to fix something.
Response: A reply or reaction to something.
Cause: The reason why something happens.
Practice more with this lesson:
