James and Emily work as plumbers. They face a problem with a VIP customer’s plumbing. They discuss how to solve it by asking for help.
Vocabulary:
Escalate: To raise or increase a problem to higher authority.
Vip: Very important person, often given special treatment.
Leak: An unwanted flow of liquid from a pipe or container.
Report: A written or spoken description of an event or problem.
Calm: To make someone feel relaxed and not worried.
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