Sarah, a plumber, receives unclear instructions from a client. She tries to understand the problem but needs to escalate it. The dialogue shows how she handles the complaint professionally.
Vocabulary:
Leak: A hole or crack where water escapes
Specialist: A person with expert knowledge or skill
Escalate: To raise a problem to a higher level
Complaint: A statement about a problem or fault
Instructions: Information on how to do something
Practice more with this lesson:
