Mia is a pilot who received negative feedback from a passenger. She talks with John about how to respond professionally. They discuss ways to close the conversation politely.
Vocabulary:
Feedback: Information about how well something is done
Concerns: Worries or feelings of doubt
Professional: Showing skill and good behavior at work
Polite: Showing good manners and respect
Communication: Sharing information or ideas with others
Practice more with this lesson:
