Sophia is a pilot who faces a complaint during a compliance check. She must handle objections calmly and professionally. The dialogue shows how to manage such situations effectively.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Objection: An expression of disagreement or disapproval.
Compliance: Following rules or laws as required.
Procedure: A set way of doing something.
Priority: Something considered more important than others.
Practice more with this lesson:
