James is a pilot experiencing a system outage. He calls customer support to ask for help. Olivia is the customer service agent assisting him.
Vocabulary:
Outage: A time when a system is not working.
Backup: An extra system used when the main one fails.
Estimated: A guess about how long something will take.
Temporary: Lasting for a short time only.
Error: A mistake or problem in a system.
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