Mia and James discuss a recent flight with problems. Mia apologizes for the issues. She offers compensation to make things right.
Vocabulary:
Inconvenience: A problem or trouble caused to someone
Refund: Money returned to someone for a service
Voucher: A paper or card giving a discount or gift
Feedback: Information about how good or bad something is
Compensation: Something given to make up for a problem
Practice more with this lesson:
