Robert, a physicist, talks to Emily about managing phone calls. They discuss how to set priorities when a VIP customer calls. The goal is to handle calls smoothly and professionally.
Vocabulary:
Priority: Something that is more important than other things
Vip: A very important person
Polite: Showing good manners and respect
Concise: Using few words to say something clearly
Follow-up: Actions done after an event to check progress
Practice more with this lesson:
