Handling Urgent Customer Requests with Apologies and Compensation – English for Physicist – Advanced Level

Daniel is a physicist who receives an urgent request from Mia. He apologizes for the delay and offers compensation. They discuss how to solve the problem quickly.

🎧 Handling Urgent Customer Requests with Apologies and Compensation
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Vocabulary:

Apologize: to say sorry for a mistake or delay

Compensation: something given to make up for a problem

Urgent: very important and needing quick action

Experiment: a test to learn or discover something

Delay: a period of waiting or being late


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