Paul and Jessica discuss a recent presentation to senior management. Paul wants to understand the complaints better. They talk about how to clarify expectations next time.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory
Expectation: A belief about what will happen or what is needed
Clarify: To make something clear or easier to understand
Presentation: A talk or display of information to an audience
Management: People who control or organize a company or group
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