Jessica and Kevin discuss customer questions during a system outage. They talk about the problem and how to explain it. They want to keep customers calm and informed.
Vocabulary:
Outage: A time when a system is not working.
Server: A computer that provides data or services.
Repair: To fix something that is broken.
Assure: To tell someone something is true to make them feel better.
Update: New information or news about a situation.
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