Mark, a physicist, talks to Anna, a VIP customer. He apologizes for a problem with her order. He offers compensation to fix the issue.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Loyalty: faithfulness to a person or company
Refund: money returned for a wrong or poor product
Inconvenience: a problem or trouble caused to someone
Practice more with this lesson:
