John, a pharmacist, talks to Sophia, a client. The system is not working. John explains the problem and helps Sophia stay calm.
Vocabulary:
System: A set of connected parts working together.
Prescription: A doctor’s written order for medicine.
Patient: Someone who waits calmly or receives medical care.
Reassure: To make someone feel less worried.
Outage: A time when a service is not working.
Practice more with this lesson:
