Kevin trains Mia about a recent service failure. He explains what went wrong and how to fix it. They talk about better customer service.
Vocabulary:
Supplier: A person or company that provides goods.
Shipment: A group of goods sent to a place.
Apologize: To say sorry for a mistake.
Delay: To make something late or slow.
Order: A request to buy something.
Practice more with this lesson:
