Robert and Sophia talk about handling urgent requests at the pharmacy. Robert shares his experience with a difficult situation. Sophia gives advice on improving performance.
Vocabulary:
Urgent: Needing quick attention or action.
Request: A question or demand for something.
Escalate: To ask for help from a higher level.
Performance: How well someone does a job.
Colleague: A person who works with you.
Practice more with this lesson:
