John is a pharmacist talking to Emma, a VIP customer. Emma has a problem with her order. John tries to help and decides to escalate the issue.
Vocabulary:
Pharmacist: A person who prepares and sells medicines.
Order: A request to buy something.
Escalate: To take a problem to a higher level for help.
Vip: A very important person.
Solution: An answer to a problem.
Practice more with this lesson:
