Paul is training Sarah on how to close conversations with customers. They discuss how to handle misunderstandings politely. The goal is to keep good customer relations.
Vocabulary:
Misunderstanding: A failure to understand something correctly
Apologize: To say sorry for a mistake or problem
Professionalism: The skill and behavior expected in a job
Clarify: To make something clear or easier to understand
Confusion: A state of being unclear or mixed up
Practice more with this lesson: