Clarifying Expectations After a Service Failure – English for Pharmacist – Advanced Level

Emily and James talk about a mistake in the pharmacy. They discuss what went wrong and how to fix it. Emily explains what she expects from James next time.

🎧 Clarifying Expectations After a Service Failure
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Vocabulary:

Prescription: A doctor’s written order for medicine.

Medicine: A drug used to treat illness.

Accuracy: The quality of being correct or exact.

Trust: Belief in someone’s honesty or ability.

Expectation: A belief about what should happen.


Practice more with this lesson:


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