Vocabulary Flashcards and Quiz of Training New Staff on Requesting More Information After Service Failure - English for Personal Trainer - Advanced Level

Polite

Showing good manners and respect

Apologize

To say sorry for a mistake

Follow up

To check back or continue communication

Refund

Money returned to a customer

Confident

Feeling sure about your abilities

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Polite

Apologize

Follow up

Refund

Confident

Showing good manners and respect

Feeling sure about your abilities

Money returned to a customer

To say sorry for a mistake

To check back or continue communication

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Polite” mean?

4. What does “Apologize” mean?

5. What does “Follow up” mean?

6. What does “Refund” mean?

7. What does “Confident” mean?

Vocabulary Flashcards and Quiz of Training New Staff on Requesting More Information After Service Failure – English for Personal Trainer – Advanced Level