Robert is a personal trainer who has a problem with his workout app. He calls technical support. The support agent, Jessica, helps him but needs to escalate the issue.
Vocabulary:
Syncing: Connecting and updating data automatically.
Escalate: To send a problem to a higher level for help.
Resources: People or tools available to solve problems.
Server: A computer that provides data to other computers.
Restart: To turn off and then turn on again.
Practice more with this lesson:
