John and Linda discuss how to handle a system outage. They focus on setting priorities for their personal training sessions. The goal is to keep clients happy despite the problem.
Vocabulary:
Outage: A time when a system stops working
Priority: Something that is more important than other things
Reschedule: To change the time of an appointment
Communication: Sharing information with others
Flexible: Able to change or adjust easily
Practice more with this lesson:
