Handling Complaints with a Difficult Client – English for Personal Trainer – Advanced Level

Emily is a personal trainer. She talks with Daniel, a client who has many complaints. They try to set priorities to solve the problems.

🎧 Handling Complaints with a Difficult Client
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Vocabulary:

Complaint: A statement that something is wrong or not satisfactory

Priority: Something that is more important than other things

Schedule: A plan of when things will happen

Adjust: To change something to make it better

Session: A period of time set aside for an activity


Practice more with this lesson:


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