Kevin and Emily are nurses working during a busy shift. They talk about how to handle patient objections. They want to work well as a team.
Vocabulary:
Objection: A reason for disagreeing or complaining.
Patient: A person receiving medical care.
Teamwork: Working together to achieve a goal.
Calm: Not angry or upset; peaceful.
Inform: To give information or tell someone.
Practice more with this lesson:
