Laura and Paul discuss a recent service failure in their nursing project. They focus on finding the root causes. They plan how to fix the problems.
Vocabulary:
Service failure: When a service does not work as it should
Root cause: The main reason why a problem happens
Handover: Passing important information from one person to another
Short-staffed: Having fewer workers than needed
Training: Teaching people new skills or knowledge
Practice more with this lesson:
