Paul, a nurse, talks with Mia about a tough client. They discuss how to handle objections during performance reviews. Paul wants to improve his skills.
Vocabulary:
Objection: A reason for disagreeing or opposing something.
Patient: Able to wait calmly without getting angry.
Concern: A feeling of worry or care about something.
Solution: A way to fix a problem.
Calm: Not angry or upset; peaceful.
Practice more with this lesson:
