Jessica trains John on how to handle negative feedback from patients. She teaches him to apologize sincerely and offer compensation. This helps keep patients happy and solve problems quickly.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Concern: A worry or problem someone has.
Sincerely: In a real and honest way.
Empathy: The ability to understand and share feelings.
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