Vocabulary Flashcards and Quiz of Handling Complaints with Clear Steps – English for Network Engineer – Advanced Level

Complaint
A statement that something is wrong or not good.
Requirement
Something that is needed or asked for.
Clarify
To make something clear or easier to understand.
Summarize
To give a short explanation of the main points.
Communication
The act of sharing information with others.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Requirement
Clarify
Summarize
Communication
A statement that something is wrong or not good.
Something that is needed or asked for.
To make something clear or easier to understand.
The act of sharing information with others.
To give a short explanation of the main points.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Requirement” mean?
5. What does “Clarify” mean?
6. What does “Summarize” mean?
7. What does “Communication” mean?

Practice more with this lesson: