David, a network engineer, calls Emily to discuss a previous job. He apologizes for the delay and offers compensation. They talk about the next steps to fix the problem.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a problem
Technician: A person who fixes technical problems
Delay: When something happens later than planned
Equipment: Tools or machines needed for a task
Practice more with this lesson:
