Vocabulary Flashcards and Quiz of Handling Complaints with a VIP Customer – English for Musician – Advanced Level

Concerns
Worries or problems someone has
Preferences
Things someone likes more than others
Expectations
What someone thinks will happen
Approve
To agree with something
Satisfaction
Feeling happy with what you get

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Concerns
Preferences
Expectations
Approve
Satisfaction
Feeling happy with what you get
Worries or problems someone has
To agree with something
What someone thinks will happen
Things someone likes more than others

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Concerns” mean?
4. What does “Preferences” mean?
5. What does “Expectations” mean?
6. What does “Approve” mean?
7. What does “Satisfaction” mean?

Practice more with this lesson: