James and Linda discuss how to handle complaints in their music project. They plan step-by-step actions to solve problems during an important meeting. They want to keep the meeting calm and productive.
Vocabulary:
Complaint: A statement about something wrong or bad.
Step: A part of a process or plan.
Calm: Not angry or upset.
Timeline: A schedule for when things must be done.
Follow-up: An action to check progress after an event.
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